At Soundclub, our mission is to help you discover the vibe you need through live music experiences, wherever it is in the world. We recognize how important it is that our platform provides a safe environment for everyone in the live music experiences community, and that the contributions on our site provide useful and relevant guidance that helps fans plan their trips.
In addition to our general community guidelines, different types of content on our site have additional guidelines specific to that content type.
Sexually explicit, graphic, and violent content
Sexually explicit content:
We will not post content that contains sexually explicit material, except in the following instances:
Themed experiences: Soundclub understands that some of our users participate to specific events to engage in adult activity and, for such locations, we may allow an innuendo that alludes to a sexual experience, but we don’t allow graphic or explicit description of such experiences even if directly relevant to understanding the experience at those events.
Eye-witness accounts: If you witness explicit sexual activity and recounting it is relevant to your experience and the experience other fans may have in the future, we may post the content as long as the commentary is not excessively graphic.
Reports of non-consensual sex activity: In this scenario, we reserve the right to host content that some may consider graphic or extreme in order to ensure fans are informed about an event(s) that may compromise fan safety.
We are an inclusive community and want our users to feel welcome and safe when visiting our app or website. Please do not include language that expresses intent or inclination to harm specific person(s) or event(s), encourages others to do the same, or conveys a desire for such actions to occur.
Content that specifically mentions that people should be shot, killed, strangled, assaulted, or harmed in any way – even if used as sarcasm or stated in an exaggerated manner – will be removed. Content that glorifies structural harm to a event, such as threats of bombing or fires, will be removed. Content containing the above types of threats may be reported to law enforcement.
Content promoting illegal activity
We will not publish content that promotes or describes personal participation in criminal activity that is illegal in the country of the event, establishment or location being written about. We reserve the right to report to the authorities any instances brought to our attention of child endangerment, human trafficking or imminent threats to a person or event.
In addition, we will remove any content that mentions:
Contributors can include eye-witness accounts of criminal activity, including, but not limited to, staff participation in drugs, violence, robberies, and sexual assaults. Such context should not glorify violent or illegal activity but is included to be helpful to future fans.
Soundclub does not actively monitor content that discusses circumventing event rules or guidelines such as trespassing or refusing to pay an entrance fee and will allow these to remain on the site.
Profane and Vulgar Language
Keep it clean! We request that contributors refrain from using vulgar or profane terms. Of course, we don’t allow the “super profane” words and our general rule of thumb is, if you wouldn’t shout it in public, don’t say it here. In some cultures terms may not be seen as problematic while in another culture that same term could be seen as extremely offensive. We are a global platform, so if a term is found generally held to be extremely offensive in the context used in any geography, we may remove that content for the sake of our global community.
We ask our community to use the medical or anatomically correct term when referencing body parts or bodily functions. We may choose to publish slang or more colloquial terms on a case-by-case basis.
We allow emojis, acronyms and veiled profanities as long as they are not offensive, particularly when aimed at an individual.
We reserve the right to allow language that might otherwise be considered offensive when we believe it’s necessary to convey important information to our live music experiences community. This could include recounting an experience with a event representative or other guests that may be relevant and informative to other fans
Promotional or Commercial Content
We do not allow contributions that promote any service or product offered by the contributor. With the exception of certain management functions provided to listed profiles, we do not host content that is included primarily for commercial reasons. If you post content to promote your own profile, the review will be removed.
We reserve the right to reject any website link or content that is deemed promotional or irrelevant such as blogs, news articles, social media references and contact information. Website links may be allowed when relevant and helpful to the event experience and not promotional in nature.
We do not allow advertisements or solicitations, including website links, with referrer tags or affiliate codes.
Content posted to Soundclub is available publicly and may be visible in general internet search results. As such, we strongly discourage you from sharing your own private information in any content you submit. This includes passwords, email addresses, loyalty and frequent flyer numbers, your full name, your home address, other personally identifying information, or anything else you do not want shared publicly. That said, we will not remove content because a contributor has chosen to include such information, but can remove it upon a direct request from that contributor.
We will remove content that contains information posted by listed profiles or other fans that is private or confidential information such as wifi passcodes, door codes, email addresses that are not publicly available, social media contact information, loyalty/frequent flyer numbers, and credit card numbers.
We do not allow users to post content containing the full names (including last or surnames) of other individuals. Exceptions to this may be:
Event Owners: we will remove management responses if they contain any information that personally identifies the author and/or other guests if such information is not readily available in the content you are responding to. For example, a fan’s full name, medical information or travel itinerary.
Plagiarized and Non-original Content
We want you to share your best, most accurate event advice and tips with our community— just make sure any content you submit is yours! There should be no extensive quoted material from other sources. Any content plagiarized or copied from other websites, reviewers/fans, event owners, emails, or printed materials that was not written by you will be removed.
Soundclub will not host any content that promotes intolerance for, contains offensive stereotypes of, or incites hatred/bias towards people based on their ethnic or social origin, race, gender, gender identity, gender expression, sexual orientation, religious/spiritual beliefs, socioeconomic class, physical or mental ability, immigration status,or nationality. If the text is not explicit, we will lean towards removing any such content that could be perceived as expressing bias or hatred even if not necessarily intended that way. Certain terms may not be considered problematic, while in another culture that same term could be seen as extremely offensive. We are a global platform leveraged across geographies and if a term is found offensive in any geography, when used to convey the same meaning, we will remove it for the sake of our global community.
We recognize that, in some places, local laws and regulations may require events to alter or adjust the service they provide to individuals based on a person’s race, gender identity or orientation, religion, sexual preference, or nationality. We encourage fans who experience such a scenario to post honest, first-hand accounts of their experience, and we respect their right to criticise or condemn any discriminatory practices they may encounter at an event, even where those practices may fall in line with local laws or regulations.
Irrelevant to Event Experiences
Be nice! No personal insults or other unnecessary and derogatory commentary about other individuals.
Soundclub is not the place to promote your favorite political candidate or cause you support. We appreciate your passion, but unlike other websites that allow users to post about anything they want, the Soundclub platform is focused on live music experiences. Any substantial comments on political or religious preferences, ethics, or wider social issues that are not relevant to live music experiences or incite non-event related discussions on our platform will be removed.
Given that we are a global live music experiences platform and help people around the world, we understand at times you might want to write in a language that is not your native language. We advise you not to use a machine to translate because often the text can be garbled and the original intent is missing. If a machine was used to translate and the content is difficult to understand, we may remove it. Please make sure your posting is using the correct alphabet for languages we support as when not used, it can make content hard to read.
Do not use HTML tags or type in ALL CAPS.